Policies

At Basho, we want you to shop with confidence.
Please review our return policy below.

1. Food and Confectionery (Perishable Items)

For health and safety reasons, perishable and edible products such as food and confectionery cannot be returned or refunded. We will accept returns or provide refunds/exchanges only in the following cases:

- The product arrived damaged
- The product was spoiled or defective
- The wrong item was shipped

If any of the above applies, please contact us within 7 days of delivery. Photos may be required, and we will issue a refund or replacement accordingly.

2. Non-Food Products

Household goods, accessories, and other non-food items may be returned within 30 days of delivery if the following conditions are met:

- The item is unused
- The item is in its original packaging
- Proof of purchase (such as an order number) is provided

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

3. Non-Returnable Items

The following items cannot be returned:

- Opened or used food products
- Sale or clearance items
- Gift cards or digital products

4. How to Start a Return

To request a return, please contact us at info@ba-sho.com with your order number and reason for return. We will provide instructions for the return process.

5. Refund Processing

Once the returned item has been received and inspected, a refund will be issued to your original payment method within 5–10 business days.

1. Introduction

This Privacy Policy explains how BA_SHO (“Company,” “we,” “our,” “us”) collects, uses, and protects the personal information obtained from customers in connection with the use of our website and the purchase of our products.

We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following information:

- Name, address, phone number, and email address
- Payment information (credit card number, billing address, etc.)
- Order history and purchase details
- Website usage data (cookies, IP address, browsing behavior)

3. How We Use Your Information

The information we collect may be used for the following purposes:

- Processing and shipping orders
- Responding to inquiries and providing customer support
- Marketing and promotional communications (with your consent)
- Legal and regulatory compliance

4. Sharing Your Information

We do not sell your personal information. We may share it only in the following cases:

- With service providers such as payment processors, shipping carriers, or other vendors
- When required by law or legal process
- In the event of a business transfer, such as a merger or acquisition

5. Your Rights

Depending on your state of residence, you may have the following rights:

- The right to access the personal information we hold about you
- The right to request deletion of your personal information
- The right to request correction of inaccurate information
- The right to opt out of the sale of personal information (we do not sell data)
- The right to limit the use of sensitive personal information

To exercise these rights, please contact us at info@ba-sho.com.

6. Cookies

We use cookies to improve website functionality, analyze traffic, and personalize the customer experience. You may disable cookies through your browser settings.

7. Data Security

We use industry-standard security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our services are not directed to minors who do not have the legal capacity to enter into a binding contract.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

D&R VIE EN FAMILLE,INC.
939 Edgewater Blvd,Suite D-E-F, Foster City, CA 94404
info@ba-sho.com
650-315-2135

1. Introduction

Welcome to BA_SHO (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of food, confectionery, household goods, and other products (“Products”) that we sell within the United States. By accessing our website or purchasing our Products, you agree to these Terms.

2. Eligibility

By placing an order, you represent and warrant that you have the legal capacity to enter into a binding contract.

3. Products and Descriptions

- We make every effort to maintain the accuracy of product descriptions, including ingredients, allergen information, and expiration dates.
- However, we do not guarantee that product descriptions, images, or other content on the website are free of errors.

4. Pricing and Payment

- Prices are listed in U.S. dollars and are subject to change without notice.
- Payment is due at checkout and must be completed in full before shipment.
- Accepted payment methods are listed on our checkout page.

5. Shipping and Delivery

- We ship nationwide within the United States.
- Delivery estimates are provided for convenience only and are not guaranteed.
- Risk of loss or damage passes to you once the Product has been delivered to the carrier.

6. Returns and Refunds

- Perishable and edible Products (such as food and confectionery) cannot be returned or refunded due to health and safety regulations, except in cases of damage, spoilage, or incorrect shipment.
- Non-food Products (household goods, accessories, etc.) may be returned within 30 days of receipt if unused, in their original packaging, and accompanied by proof of purchase.
- For details, please review our Return Policy.

7. Allergen and Health Disclaimer

- Products may contain or be manufactured in facilities that handle common allergens such as peanuts, tree nuts, soy, dairy, wheat, and sesame.
- Customers are responsible for checking ingredient information prior to consumption.
- We disclaim liability for allergic reactions or health issues caused by consumption or misuse of Products.

8. Compliance with U.S. Laws

- Our food and beverage Products comply with applicable regulations of the U.S. Food and Drug Administration (FDA).
- We adhere to the guidelines of the Federal Trade Commission (FTC) regarding fair advertising and marketing.
- Nothing in these Terms limits any consumer rights you may have under federal or applicable state laws.

9. Intellectual Property

All text, images, packaging designs, and brand elements on our website are the property of BA_SHO and are protected under U.S. copyright and trademark law.

10. Limitation of Liability

- To the fullest extent permitted by law, our liability is limited to the purchase price of the Product in question.
- We are not liable for indirect, incidental, or consequential damages, including lost profits.

11. Indemnification

You agree to indemnify and hold harmless BA_SHO from any claims, damages, or expenses arising out of your use of our Products or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which our company is incorporated, without regard to conflict of law principles.

13. Dispute Resolution

- Any disputes must first be attempted to be resolved in good faith.
- If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA).
- You waive the right to bring claims in a class action, unless prohibited by the laws of your state.

14. Privacy and Data Protection

We collect and process personal data in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and other state laws. Please review our Privacy Policy for details.

15. Modifications

We may update these Terms from time to time. Updates will become effective when posted on our website. Continued use of our services after such updates constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms, please contact us at:

D&R VIE EN FAMILLE,INC.
939 Edgewater Blvd,Suite D-E-F, Foster City, CA 94404
info@ba-sho.com
650-315-2135